Cancellation Policy
At ToExcite, we strive to provide a smooth and hassle-free shopping experience. We understand that sometimes you may need to cancel an order, and we are here to assist you.
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support@toexcite.com
Cancellation Policy
Cancellation Before Shipping
You may cancel your order at any time before it has been shipped, without any cancellation fee.
Once an order has been shipped, it can no longer be canceled.To cancel, please contact our customer support team as soon as possible with your order number and cancellation reason.
How to Cancel an Order
ContactΒ Support: Email us at support@toexcite.com with your order number and cancellation request.
Get Confirmation: Our team will verify your request and confirm the cancellation via email.
Refund Process
Once cancellation is confirmed, we will initiate your refund through our payment gateway. Refunds are usually processed within 7β10 business days, depending on your payment provider.
No Cancellation Fee
ToExcite does not charge any cancellation fees. However, cancellations are only possible before shipment.
Contact Us
Have questions? Weβre happy to help. Email our support team at support@toexcite.com.