Shipping Policy

Global Shipping Coverage

We proudly offer shipping to over 180 countries, ensuring that our products are accessible to customers worldwide. Our goal is to provide a seamless shopping experience, regardless of your location.

Free Shipping

We are pleased to offer free shipping on almost all products and to most countries. Our commitment to providing exceptional value extends to our shipping policies, so you can enjoy your purchases without worrying about additional costs. If a shipping fee applies to your order or location, we will inform you at checkout.

Shipping Timeframes

While we strive to process and ship orders as quickly as possible, shipping times may vary depending on your location and the shipping method selected. Typically, you can expect your order to arrive within 4 to 11 business days. Please note that shipping times are estimates and may be affected by factors such as customs processing or carrier delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment. To track your order, please visit our Order Tracking Page and enter your tracking number.

Customs and Import Duties

For international orders, customs and import duties may apply. These charges are determined by your country’s customs policies and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees.

Address and Delivery Information

To ensure successful delivery, please provide accurate and complete address information when placing your order. If there are any issues with your delivery address, please contact our customer support team as soon as possible to update your information.

Shipping Restrictions

While we aim to ship to as many locations as possible, certain products may be subject to shipping restrictions due to local regulations or other factors. If a product cannot be shipped to your location, you will be notified during the checkout process.

Delays and Issues

If there are any unexpected delays or issues with your order, our customer support team will notify you promptly. We are committed to resolving any problems and ensuring that your order reaches you in a timely manner.

Contact Us

For any questions or concerns about your shipment, please contact our customer support team at support@toexcite.com. We are here to assist you and ensure your satisfaction.