At ToExcite, we are committed to ensuring your satisfaction with our products. If you receive a defective item, we offer a replacement to address the issue. Please review our Return & Replacement Policy below for guidance on how to proceed.
Replacement Policy
Defective Products: We offer replacements for products that arrive defective or damaged. Please inspect your order upon delivery and notify us promptly if you encounter any issues.
Replacement Requests: To request a replacement, you must contact us within 7 days of receiving your order. Unfortunately, we cannot process replacement requests made after this period.
How to Request a Replacement
- Contact Us: Reach out to our customer support team via email at support@toexcite.com or use the chat facility on our website.
- Fill Out the Replacement Form: Complete the replacement form provided below. Ensure you include a clear picture or video of the defect to help us assess the issue.
- Submit Your Request: Submit the completed replacement form and any supporting documentation to our customer support team.
- Confirmation: Once we receive your request, our team will review the information and confirm the replacement. We will arrange for the defective item to be replaced and provide further instructions.
Important Notes
- Eligibility: Only defective products are eligible for replacement. Products damaged due to misuse or unauthorized modifications are not covered.
- Shipping Costs: We will cover the cost of shipping for the replacement item. Any return shipping costs for the defective item will be communicated upon approval of your request.
- Processing Time: Replacement requests are typically processed within 5-7 business days. We will keep you updated on the status of your request.
Contact Us
For any questions or assistance with your return and replacement request, please contact our customer support team at support@toexcite.com or use the chat facility on our website. We are here to help ensure you have a positive experience with ToExcite.
