Cancellation Policy

At ToExcite, we strive to provide a smooth and hassle-free shopping experience. We understand that sometimes you may need to cancel an order, and we are here to assist you.

Cancellation Before Shipping

You may cancel your order without any cancellation fee, as long as the product has not yet been shipped. To cancel an order, please contact our customer support team as soon as possible with your order details. Once an order has been shipped, it cannot be canceled.

How to Cancel an Order

To cancel an order, please follow these steps:

Contact Customer Support: Reach out to our customer support team via email at support@toexcite.com with your order number and reason for cancellation.
Confirmation: Our team will confirm the cancellation and process any necessary refunds.

Refund Process

Once your cancellation request is confirmed, we will process the refund according to international payment gateway norms. Typically, refunds are processed within 7-10 business days. The exact time frame may vary depending on your bank or payment provider.

No Cancellation Fee

We do not charge any cancellation fees. However, please note that once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions or need assistance with canceling an order, please contact our customer support team at support@toexcite.com. We are here to help and ensure your satisfaction.