Frequently Asked Questions

Need Help? We’ve Got You Covered.

Find answers to common questions about orders, shipping, rewards, and more.

💳 Ordering & Payment

We accept major credit and debit cards, as well as secure online payments through PayPal and Stripe.

No, we do not offer Cash on Delivery. All orders must be prepaid using the available payment methods.

You can redeem your TE Coins for discount coupons directly through our rewards widget. Once you’ve accumulated enough coins, simply generate a coupon and apply it at checkout.

Can I modify or cancel my order after placing it?

Orders are processed promptly to ensure quick delivery. If you need to make changes or cancel, please contact our customer support within 1 hour of placing your order.

📦 Shipping & Delivery

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping is free for all orders, regardless of destination.

How long will it take to receive my order?

Delivery times range between 4 to 11 business days, depending on your location.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to monitor your shipment’s progress by visiting our Order Tracking Page.

♻️ Returns & Exchanges

What is your return and replacement policy?

We offer free replacements for products that are defective or damaged upon delivery. Contact us within 7 days of receiving your order with a clear photo or video of the issue. Only products with manufacturing defects or transit damage are eligible.

How do I request a replacement?

Visit our Return & Replacement Policy page and follow the steps listed. You’ll need to contact us, fill the form, and submit supporting documents.

Do I need to pay for return shipping?

No. We cover return shipping costs for approved replacement requests.

How long does it take to process a replacement?

Once we receive your request and verify the issue, replacements are usually processed within 5–7 business days.

🪙 TE Coins & Rewards

What are TE Coins?

TE Coins are our loyalty rewards. You earn 1 TE Coin for every $1 spent. Additionally, new users receive 100 TE Coins upon signing up.

How can I redeem my TE Coins?

Once you’ve accumulated enough TE Coins, you can redeem them for discount coupons through our rewards widget. Apply the coupon at checkout to enjoy your discount.

Do TE Coins expire?

TE Coins are valid for 6 months from the date of issuance.

💬 Still have questions? Reach us at support@toexcite.com — we’re here 24/7.